Delivery at a glance
Standard insured delivery is complimentary and included in the displayed product price. We currently serve Australia, the United States and European Union countries listed at checkout. Every dispatched order includes tracking.
Processing and fulfilment
Astrelle pieces are sourced through selected international design and manufacturing partners. An order may be fulfilled and dispatched directly by the relevant partner. Delivery estimates begin after order confirmation and are estimates rather than guarantees.
Large or bulky lamps travel by insured freight and do not offer priority delivery. Priority delivery charges for eligible products are displayed before purchase.
Duties and taxes
Unless checkout expressly states otherwise, prices do not include destination sales tax, import VAT, customs duties, brokerage fees or similar government charges. These charges may be collected by customs, a carrier or another authority before or after delivery and are the customer's responsibility. Astrelle is not currently registered for Australian GST and does not add Australian GST to orders. Customs processing may add time outside Astrelle's control.
Tracking and delays
Tracking details are emailed when available. Some freight shipments may use appointment-based delivery. If a material delay becomes known, we will contact you using the email supplied with your order.
Questions can be sent to support@astrelle.store.
Changing a delivery address
Contact us immediately if a delivery address needs to be corrected. We can update an address only before fulfilment or dispatch begins and cannot guarantee changes once an order is processing. Additional carrier or redirection costs may apply. Customers are responsible for checking that the address supplied at checkout is complete and accurate.